Delivery & Returns

Shipping
We have courier accounts with DPD and UPS and can ship your guitar safely and insured.

We ship to the UK and most of Europe. UK shipment is £14.99 for insured, trackable next working day courier. For European destinations please contact us and we’ll give you a reasonable shipping quote.

You’ll receive a tracking number via email.

Returns
We accept returns for up to a maximum of seven days after receipt of your order. If for any reason you decide the guitar isn’t for you, you can return it to us for a full refund less shipping costs.

The guitar must be returned in identical condition to how it left us and be sent back using an insured courier.

Damages and faults
If you receive a guitar that has been damaged in transit we will ensure it’s collected by the couriers and as soon as it’s back here you’ll receive a full refund. We will then deal with the courier claim afterwards.

Any faults with the guitar will be dealt with in the same way, with either a refund or a repair arranged, depending on what outcome you prefer.

Payments
You can make payment to us via direct bank transfer or buy through Reverb.com. For bank transfer we will send you an invoice with bank details. As soon as payment is received your guitar will be sent.