Delivery & Returns

Shipping
We have courier accounts with DPD and UPS and can ship your guitar safely and insured.

We ship to the UK and most of Europe. UK shipment is £14.99 for insured, trackable next working day courier. For European destinations please contact us and we’ll give you a reasonable shipping quote.

You’ll receive a tracking number via email.

Returns
Guitars bought online
If you buy a guitar from us remotely and we courier it to you, there is a seven day (from the date you receive the guitar) period in which to change your mind and return it to us for a full refund. Of course, if there is a fault, damage or mis-description we will sort this out as necessary. If, however, you have buyers remorse you will be refunded once the guitar arrives back in identical condition to how you received it. It is your responsibility as a customer to ensure the returned guitar reaches us in perfect, undamaged condition.

Guitars bought in person at our shop
If you come and purchase a guitar from us in person and change your mind after purchasing it, we will under normal circumstances not offer a full refund for the returned guitar. We do however offer an 80% ‘buy back’ scheme whereby should you experience buyers remorse or simply fancy a change, you can return the guitar for 80% of what you paid us for it. This is on the condition that the guitar is still in the same condition with no changed parts or customisations. We offer this on all of our guitars for up to (and in some cases over) a year after they are purchased.

Damages and faults
If you receive a guitar that has been damaged in transit we will ensure it’s collected by the couriers and as soon as it’s back here you’ll receive a full refund. We will then deal with the courier claim afterwards.

Any faults with the guitar will be dealt with in the same way, with either a refund or a repair arranged, depending on what outcome you prefer.

Payments
You can make payment to us via direct bank transfer or buy through Reverb.com. For bank transfer we will send you an invoice with bank details. As soon as payment is received your guitar will be sent.