Last updated 26th July 2023
Our contact details
Name: Coffee House Guitars Ltd
Address: L5 Commerce Park, Frome, Somerset, BA11 2FB
Phone Number: 07887 554340
E-mail: julian@coffeehouseguitars.co.uk
The type of personal information we collect
We currently collect and process the following information:
- Name
- Email address
- Phone Number
- Address Details
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To process, take payment for and ship customer orders
- To receive communications and enquiries from customers
We use the information that you have given us in order to process sales and orders and to respond to customers queries.
We will never share your information with any third parties.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us directly by emailing data@coffeehouseguitars.co.uk or writing to us at the address above.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We have a legitimate interest.
Information we hold is given to us voluntarily by customers and individuals and supplied to us through the following methods of communication:
- Web form
- Phone
How we store your personal information
Your information is securely stored on encrypted servers and password protected personal computers.
We keep names, address, phone numbers and emails for 5 years. We will then dispose your information by removing from all secure servers and personal computers where they are stored.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at data@coffeehouseguitars.co.uk or by post at unit L5 Commerce Park, Frome, BA11 2FB if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at at data@coffeehouseguitars.co.uk or by post at unit L5 Commerce Park, Frome, BA11 2FB
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
