Julian prides himself on providing the absolute highest standards of customer service at all times. Take a look at some genuine customer reviews and comments, received across Facebook, Google and via direct feedback.
Reviews
Chris Bradley
10 months ago
Beautiful selection of high end guitars but - most importantly - fabulous service from Julian. All deals were online and went totally smooth, with fast communication, postage and everything exactly as described. Will happily shop here again!
Sam Riley
10 months ago
Great afternoon out in Frome with Julian and a full selection of Fender Custom Shop Strats!
Brilliant communication, very accommodating fitting me in to a busy Saturday and super knowledgable on his stock. Also a great salesman - I couldn't go home without at least one, cheers Julian!
Raymond Martin
5 months ago
Ordered a 56 NOS Custom Shop guitar in mint condition, and I can't praise Julian enough. He was so polite and kind, he kept me updated with delivery details all the way until delivered. He sent videos to me via WhatsApp with guitar set up and test and showed me the packaging of the box - it was well packed and secured. I felt really assured about delivery.
He is very professional - he takes a lot of pride and care and time for you. He also included an AirTag and tracking information was kept updated at all times.
Julian, I'd like to say it's a pleasure doing business with you. Carry on the good work. I would highly recommend Coffee House Guitars - first class service!
T A W
8 months ago
I have now acquired two guitars from Coffee House Guitars - a '53 Custom Shop Fender Tele and an aged Gibson Custom Shop Les Paul.
Julian was most helpful, trustworthy, and very pleasant to deal with. I wouldn't hesitate to recommend Coffee House Guitars to anyone wanting to buy via the website and unable to travel to Frome to buy in person (I'm in northern England).
I hope to buy from them again one day.
Date: Wednesday 15th April 2020
From: Gary Cunningham
Subject: Guitar has arrived!
Hi Julian,
Received the guitar - it's fantastic! Thanks for packing it up so well.
All the best,
Gary
Date: Friday 17th November 2023
From: Cliff
Subject: Strat has arrived!
Hi Julian,
You were right about that guitar - just a really good Strat. There's an uncanny quality I've found in a couple of instruments where they seem to get to the note before you do. It's like the instrument is saying to you; "Don't worry, I know what I'm doing, just play." In no time at all it just felt like a guitar that I'd been playing half my life. And it looks like it too. Got to say the light relic job is superb - it's so well done that you almost don't notice it - just seems like natural aging. I'm no expert on Strat pickups and sounds but plugged straight into a Fender Tone Master Princeton it's sounding glorious - pure Mark Knopfler Sultans of Swing, Tele like country twang, or smooth blues - all easily found. The whole feel is really smooth - helped no doubt by a lovely set up.
So yea - you picked a good one for me. I'm very grateful for your time and effort to guide me to the right guitar rather than just sell what suited you to move on. To be honest your website did a lot to convince me before we even spoke. Over 4 weeks of looking I don't think anyone else provided as much detail on the instruments, informed opinion on them, or as many detailed images. All of that removed the "just take a punt" aspect of buying at a distance that other online purchases would have entailed.
If I'm ever after a Telecaster to keep this Strat company, I'll be back! Thanks again for an easy and very successful transaction. Best wishes for the future.
Cliff
Date: Tuesday 4th July 2023
From: Dave Chew
Subject: Guitar Delivery
Hi Julian,
Just to let you know the guitar arrived safely today.
I had to adjust the trem from floating to flat on the body - other than that the guitar is superb through my Toneking Skyking amp.
Thanks once again,
Dave
Date: Wednesday 6th May 2020
From: Aidan Crowley
Subject: Gibson SG Special 1973
Hi Julian
Excellent news - thank you for being so professional. I shall recommend you... and when I need another guitar(!) you will be my first choice :-)
Many thanks,
Aidan
Tommie Paxton recommends Coffee House Guitars
November 7, 2019
Very good to deal with, friendly service, good communication by phone and email. The guitar I bought was very honestly and accurately described, and arrived in good order next day. Couldn't have asked for better!
Francesco Bellia recommends Coffee House Guitars
September 15, 2019
Julian is a real passionate guy who love guitars and provide an outstanding service to customers. Great guitars, great prices and kindness are the perfect mix for this shop. I will deal again for sure! Cheers from Italy.
Vanessa Bristow recommends Coffee House Guitars
March 5, 2020
Absolutely superb guitar and excellent service. Wonderful helpful communication, packaged and posted very professionally. Could not fault anything. Highly recommend.
Steve Lilly recommends Coffee House Guitars
April 25, 2020
I would recommend Coffee House Guitars to anyone (I actually recommended to my good friend and he bought a Strat as well!). Great service and very good to deal with; the guitar I purchased arrived as described and very well packaged. Top man Julian!
Peter Dunvad recommends Coffee House Guitars
April 8, 2019
A very fine place with professional service. Obviously the owner has passion for what he does. A good bloke. Highly recommended.
Roland Polyak recommends Coffee House Guitars
March 1, 2019
Thanks for the beautiful guitar! Great setup, great packaging, fast and safe delivery!
Sam Hirst recommends Coffee House Guitars
March 12, 2021
Great communication and guitar as described. Deal with confidence with Julian - top guy.
Andrew Crokey recommends Coffee House Guitars
April 20, 2020
Bought a great Strat from Coffee HouseGuitars. Ordered it at 11.00 and arrived at 09.30 next day! Great service and great selection of amazing guitars. Excellent shop.
