Julian prides himself on providing the absolute highest standards of customer service at all times. Take a look at some genuine customer reviews and comments, received across Facebook, Google and via direct feedback.

Raymond Martin
5 months ago

Ordered a 56 NOS Custom Shop guitar in mint condition, and I can't praise Julian enough. He was so polite and kind, he kept me updated with delivery details all the way until delivered. He sent videos to me via WhatsApp with guitar set up and test and showed me the packaging of the box - it was well packed and secured. I felt really assured about delivery.

He is very professional - he takes a lot of pride and care and time for you. He also included an AirTag and tracking information was kept updated at all times.

Julian, I'd like to say it's a pleasure doing business with you. Carry on the good work. I would highly recommend Coffee House Guitars - first class service!

Chris Bradley
10 months ago

Beautiful selection of high end guitars but - most importantly - fabulous service from Julian. All deals were online and went totally smooth, with fast communication, postage and everything exactly as described. Will happily shop here again!

8 months ago

I have now acquired two guitars from Coffee House Guitars - a '53 Custom Shop Fender Tele and an aged Gibson Custom Shop Les Paul.

Julian was most helpful, trustworthy, and very pleasant to deal with. I wouldn't hesitate to recommend Coffee House Guitars to anyone wanting to buy via the website and unable to travel to Frome to buy in person (I'm in northern England).

I hope to buy from them again one day.

Sam Riley
10 months ago

Great afternoon out in Frome with Julian and a full selection of Fender Custom Shop Strats!

Brilliant communication, very accommodating fitting me in to a busy Saturday and super knowledgable on his stock. Also a great salesman - I couldn't go home without at least one, cheers Julian!

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